Support & FAQs
Wholesale Accounts & Pricing
1. Who can purchase from Skyline Mobile?
Skyline Mobile supplies Australian businesses, including mobile phone retailers, repair shops and online resellers. Wholesale account applications require a valid ABN and business verification.
2. How do I apply for a wholesale account?
Please contact our team with your business name, ABN and contact details. We can guide you through the application process and explain the purchasing requirements for your business.
3. How can I access wholesale pricing?
Please log in to your approved wholesale account. If you have difficulty accessing your account or viewing prices, contact our team for assistance.
4. Is there a minimum order requirement?
Minimum order requirements may vary by account and order. Please contact our team to confirm the requirements that apply to your business before placing your first order.
5. Can I request a quote for a bulk order?
Yes. Send us the product names or codes, quantities and delivery postcode. Our team can review availability and discuss pricing for your order.
Ordering & Payment
6. How do I place an order?
Log in to your wholesale account, select the required products, models, colours and quantities, then follow the checkout instructions. Check your order and delivery details carefully before submitting.
7. What payment methods can I use?
Please use the payment options available at checkout or contact our team to confirm the options available for your account.
8. Can I change or cancel an order after placing it?
Contact us as soon as possible with your order number and the changes required. We will check whether the order can still be updated. Changes or cancellations cannot be guaranteed once processing or dispatch has begun.
9. What if I cannot find a product or need to confirm stock?
Send us the product code, device model or a clear photo, together with the quantity required. For urgent or larger orders, please confirm availability with our team before purchasing.
Shipping & Collection
10. When will my order be dispatched?
Dispatch depends on stock availability, payment confirmation and order processing. If you need your order urgently, contact our team before placing it so we can confirm the available options.
11. How much does delivery cost, and how long will it take?
Please check the delivery charges provided at checkout or request a freight quote from our team. Delivery times depend on your location and the selected service. Allow additional time for regional or remote destinations, public holidays and courier disruptions.
12. Do you offer same-day dispatch or delivery?
Please contact our team before ordering to check availability for your address. Same-day services require confirmation and depend on stock, payment timing and courier availability.
13. Can I collect my order or visit your warehouse?
Approved wholesale customers can arrange collection or a warehouse visit with our team. Please book ahead and confirm that your order is ready before travelling.
14. How can I get help with tracking or a delayed delivery?
Check any dispatch notification you have received for tracking information. If tracking is unavailable, has stopped updating or shows delivery without receipt, contact us with your order number so we can assist.
Products, Returns & Warranty
15. How do I choose the correct accessory for a device?
Check the exact device model and model number against the product description. Similar names or screen sizes do not always mean accessories are interchangeable. If you are unsure, contact us before ordering.
16. How do I check charging or other feature compatibility?
Review the specifications for the individual product. Features such as fast charging,
magnetic attachment, wireless charging and stylus functions may require a
compatible device, cable or power adapter.
17. What should I do if an item is missing, incorrect or damaged on arrival?
Contact us promptly with your order number, the affected product codes and quantities, and clear photos where relevant. Keep the packaging, shipping label and contents so we can review the issue.
18. What should I do if a product appears faulty?
Contact our team with your invoice or order number, product details and a description of the fault. Photos or a short video can help us assess the issue and explain the next steps.
Warranty coverage and return conditions vary by product. Please confirm the applicable terms with our team.
19. Can I return an item ordered by mistake or because I changed my mind?
Please contact us before returning any goods. Our team will check eligibility under the applicable returns policy and explain the requirements for your item.
20. How do I send an approved return?
Follow the return instructions provided by our team, including the confirmed return address and any reference number required. Pack the goods securely and retain your tracking receipt. Please confirm any return freight arrangements before sending.
Still need help?
Contact the Skyline Mobile team with your business name, order number and product details so we can assist with your enquiry.